Sukoon Fit — Refund Policy
Last updated: 29 July 2026
The short version
You have 30 days from the day your order is delivered to send it back for a full refund. No questions asked — changing your mind counts. Items should be unworn, unwashed and still have their tags on. You cover the cost of posting it back; if the hoodie arrived faulty, wrong or not as described, we cover everything.
Email support@sukoonfit.com with your order number and we will take it from there.
Ordering is temporarily paused
We are not able to take payment online at the moment, so nothing in this policy applies yet — no card is collected and nothing is charged by joining the waitlist at checkout. We will email you before any charge is ever taken, once ordering reopens.
The 30-day window
The window starts on the day your order is delivered, not the day you placed it. If it arrives on the 3rd, you have until the end of the 2nd of the following month to email us and start a return.
Please start the return by email before posting anything back — we will send you a return reference and the return address. Parcels sent without a reference can go astray, and we cannot take responsibility for items sent to the wrong address.
What we need the item to be in
To take something back we need it to be resaleable. That means:
- Unworn and unwashed. Trying it on is fine — that is the point.
- Tags still attached. Please leave them on until you are sure.
- Original packaging where you still have it.
Items that come back worn, washed, altered or without tags are the only things we cannot refund. There is no other exclusion — no final-sale category, no exceptions for discounted or pre-order pieces.
If something is wrong with it
If any of the following apply, we pay for return shipping and for sending a replacement, and the 30-day window does not restrict you:
- It is faulty — a stitching fault, a tear, pilling on arrival, a broken drawcord, or any other manufacturing defect.
- It is the wrong item — wrong color, wrong size, or not what you ordered.
- It does not match the description in a meaningful way — for example, the fabric weight is materially different from what the product page says.
Send us a photo with your email and we will sort it out. Small color differences between a screen and the real thing are not a fault — monitors vary — but a genuine mismatch is.
Damaged when it arrives
Have a look at the parcel when it turns up. If the outer packaging is torn or looks like it has been opened, photograph it before you open it if you can. If the hoodie inside is damaged, email us with photos and we will send a replacement at no cost. Sooner is easier for us to resolve with the courier, but you have the full 30 days.
Size exchanges
Ordered the wrong size? Email us within 30 days of delivery and tell us what you need instead.
- We confirm the size is available and send you return instructions.
- You post the original back — unworn, tags on. You cover that postage, since the size choice was not a fault on our side.
- Once it reaches us and we have checked it, we ship the replacement. We cover that.
If the size you need is not available, we refund you in full instead.
How to start a return
Email support@sukoonfit.com with:
- Your order number — it is on your confirmation email, and looks like SF-#####.
- The color and size you ordered.
- Whether you want a refund or an exchange. You do not have to give a reason.
- Photos, if something is faulty or wrong — it saves a round of emails.
We reply within 2 business days with your return reference and the return address.
Getting your money back
Once your return reaches us we check it within 2 business days, and issue the refund as soon as it is approved — normally the same day, and within 5 business days at the outside.
Refunds go back to the card you paid with, through our payment processor. Your bank then takes its own time to show it — usually 5 to 10 business days, which is out of our hands. If it has not appeared after that, email us and we will chase it.
Your rights
This policy sits on top of the consumer-protection rights you have under the law of the US state where you live. Nothing here takes those away or asks you to give them up. If you think we have handled a refund unfairly, tell us first at support@sukoonfit.com — we would much rather fix it than have you go elsewhere.
Governing law
This policy is governed by the law of the US state in which you live, and nothing in it limits any consumer-protection right you have under that state's law — including your right to bring a claim where you live, small claims court included. Sukoon Fit is operated from Pakistan; we do not ask you to bring claims there.
Contact
- Operator: Market Catalyst Enterprises
- Registered address: E-1/2-BD2, Street # 6, Zaman Colony, Sheraz Villas Road, Lahore Cantt, Lahore, Punjab, Pakistan
- Customer support: support@sukoonfit.com
- General enquiries: info@sukoonfit.com
- Contact form: sukoonfit.com/contact
- Return address: sent to you by email once your return is started (see "How to start a return" above)